Senior Salesforce Administrator

Compensation

Compensation includes a base salary of $92,300.00 - $153,900.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

We’re hiring a Senior Salesforce Administrator to play a vital role in the development of a modern platform that innovates and scales how we service our customers! You will help drive our product roadmap and develop solutions that meet the needs of our users and customers.

The Senior Salesforce Administrator is a proactive individual with a deep understanding of the Salesforce platform, responsible for the health and stability of a business-critical system. As user experience is of great importance, the Senior Salesforce Administrator should enjoy interacting with users to manage support tickets, assist with training, and help with user adoption. This role will collaborate with product teams to deliver high value solutions and support the company’s growth. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining design options and their potential impact.

What you’ll do:

1. Ensure the health, scale, and stability of a business-critical platform for employees and customers
2. Use strategic focus and strong analytical skills to optimize Salesforce solutions
3. Support our scaled agile process to provide a regular cadence of incremental UX-focused business value
4. Become a trusted advisor to key business and technical stakeholders on business requirements and platform roadmap

Key Responsibilities:

1. Proactive platform maintenance including security reviews, release updates, health check, and org check
2. Maintaining a high level of data integrity, implementing rules and automation to manage Salesforce records, retention policies, and storage quotas
3. Supporting production issues, troubleshooting, resolving, and communicating updates with users
4. Developing and enforcing business and technical governance policies, procedures, and guidelines
5. Working in and across agile teams alongside software engineers to customize Salesforce using low/no-code approaches (e.g., flows, layouts, dashboards, etc.)
6. Contributing to a Business Continuity Plan and devising technical action items such as backup/restore strategy and monitoring Salesforce Trust site and platform logs
7. Developing and collaborating with the BI team on operational reports, dashboards, and analytics
8. User and license management including new user setup/deactivation, roles, profiles, permissions, public groups
9. Sandbox management and licensing
10. Identifying unused or underutilized platform features
11. Configuring and maintaining integrations with other internal or third-party applications 
12. Developing automation scripts as applicable
13. Writing technical documentation
14. Support stakeholders and customers by researching/resolving production incidents or participating in org wide incidents commands.
15. Implement and maintain AI-powered infrastructure monitoring and automation systems
16. Respond to and validate AI-generated infrastructure alerts and recommendations
17. Design automated workflows for routine system administration tasks
18. Ensure AI systems operate within security and compliance requirement
19. Lead organization-wide AI infrastructure automation initiatives
20. Develop standards and best practices for AI-enhanced systems administration

Qualifications:

1. Bachelor’s degree in a related discipline and 4 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 2 years’ experience; a Ph.D. and up to 1 year of experience; or 16 years’ experience in a related field
2. 3+ years of hands-on Salesforce Administrator experience with Service Cloud
3. 1+ years of hands-on Field Service Administrator experience
4. Experience delivering and maintaining high-scale Salesforce implementations for critical business operations
5. Certified Salesforce Administrator
6. Fundamental understanding of Salesforce development features such as Apex and Lightning Web Components
7. Strong communications skills, adaptable to multiple levels of technical and business stakeholders
8. Experience in an agile delivery environment
9. Experience with change management and governance

Preferred Qualifications:

1. Certified Salesforce Administrator
2. Additional certificates, such as Advanced Admin or Admin Super Set
3. Salesforce development background
4. DevOps/release management experience; release tools such as GitHub Actions

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.