Senior Salesforce Administrator

Compensation: $115,000 - $130,000 per year. You are eligible for a Short-Term Incentive Plan with the target at 10% of your annual earnings; terms and conditions apply.

Senior Salesforce Administrator - Remote PST

The Senior Salesforce Administrator at Ambry Genetics will serve as a key leader responsible for the architecture, optimization, and day-to-day operations of the Salesforce platform, including Sales Cloud, Service Cloud, Service Cloud Voice, and Agentforce. This individual will lead configuration, support, and enhancements for a growing user base and ensure the platform effectively scales with evolving business needs. This role partners cross-functionally with internal stakeholders to streamline workflows, drive automation, and enhance user adoption across the Commercial and Digital Health landscape. The ideal candidate will also help drive continuous improvement of advanced tools to support our AI-enabled customer service strategy.

 Essential Functions

1. Act as the administrator for the Salesforce ecosystem, including Sales Cloud, Service Cloud, and third-party integrations
2. Act as the primary administrator for the Salesforce ecosystem, including Sales Cloud, Service Cloud, and third-party integrations
3. Design, implement, and manage scalable Salesforce solutions including custom objects, flows, reports, dashboards, page layouts, permission sets, and validation rules
4. Lead the administration and support of daily operations, user management, data hygiene, and security settings
5. Serve as a subject matter expert across business units including Sales, Marketing, Client Services, Finance, and IT to translate functional requirements into technical solutions
6. Own and manage the Salesforce release cycle, including sandbox management, change set deployments, and testing coordination
7. Maintain and enhance integrations with connected tools such as HubSpot, OwnBackup, Talkdesk, and others
8. Proactively research and assess new Salesforce features and releases; make recommendations to improve usability, performance, and functionality
9. Lead troubleshooting efforts and root cause analysis of issues reported by users; provide Tier 2/3 support
10. Assist in AI and automation-related enhancements (e.g., Einstein, Service Cloud Voice) in alignment with business initiatives
11. Champion user training, engagement, and change management to maximize adoption and productivity
12. Maintain system documentation, SOPs, and training materials
13. Ensure platform scalability, compliance, and best practices in data security and governance. Support configuration, rollout, and enhancement of Agentforce and Service Cloud Voice, ensuring seamless integration into existing workflows and alignment with case management processes
14. Partner with customer service leadership to optimize omnichannel routing, voice transcription, AI call summaries, and follow-up automation capabilities delivered through Salesforce Voice
15. Monitor performance and user feedback from Service Cloud Voice tools to drive platform improvements and training opportunities
16. Other duties as assigned 

Qualifications

1. Bachelor or advanced degree in Computer Science (or similar relevant specialization) or equivalent work experience
2. 5+ years of Salesforce Administrator experience supporting an enterprise SFDC instance with 300+ users
3. Salesforce Administrator Certification required; Platform App Builder or Advanced Admin preferred
4. Strong knowledge of Salesforce platform configuration (Flows, Process Builder, Reports, Dashboards, Validation Rules, Permission Sets)
5. Experience with Sales Cloud, Service Cloud, and Salesforce mobile interface
6. Familiarity with integration platforms and APIs (e.g., HubSpot, Talkdesk)
7. Strong data management skills, including Data Loader, Excel, and best practices for data integrity and deduplication
8. Strong problem-solving, attention to detail, and project management capabilities
9. Salesforce Platform Administrator II certification (Developer certification preferred but not required)
10. In-depth knowledge of the standard capabilities of SFDC and have successfully expanded on those capabilities using custom code (Apex, s-controls) and integration with external systems
11. An understanding of Salesforce Declarative Programming and Administration (develop code, custom objects, Visualforce pages, Apex, reports, workflows and assignment rules)
12. Solid understanding of web technologies, such as HTTP, JavaScript, AJAX, HTML, DHTML, CSS
13. Relational database experience (example: MySQL, PostgreSQL, Microsoft SQL Server)

Preferred

1. Familiarity with basic web technologies (HTML, CSS, JavaScript) is a plus
2. Understanding of Apex, SOQL, and Visualforce is a plus (coding not required but advantageous)
3. Experience working with Salesforce.com application packaging and deployment is a plus

#LI-SS1 #LI-REMOTE

About Us:

Ambry Genetics Corporation is a CAP-accredited and CLIA-licensed molecular genetics laboratory based in Aliso Viejo, California. We are a genetics-based healthcare company that is dedicated to open scientific exchange so we can work together to understand and treat all human disease faster.

At Ambry, everyone is welcome. A career at Ambry Genetics is a chance to be part of a dynamic company that aims to improve health by understanding the relationships between genetics and human disease. We earned our reputation as industry leaders by responsibly introducing cutting-edge genetic testing solutions and continually sharing what we learn with the global scientific community.

At Ambry you will be learning, challenging yourself, and having fun while collaborating with teammates through the open exchange of ideas. Our outstanding benefits program includes 401k, medical, dental, vision, FSA, paid sick leave and generous paid time off (PTO) program. Ambry Genetics is an Equal Opportunity Employer (EOE) and we maintain a drug-free work environment.

The Company believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with local laws such as Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. For the purpose of the above job description, “Essential Functions” are “Material Job Duties”.

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

All qualified applicants will receive consideration for employment without regard to race (and traits historically associated with race, including, but not limited to hair texture and protective hairstyles such as braids, locks, and twists), color, creed, religion, sex, sexual orientation, gender identity, gender expression (including transgender status), national origin, ancestry, age, marital status or protected veteran status and will not be discriminated against on the basis of disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. If you have a disability or special need that requires accommodation, please contact us at careers@ambrygen.com

Ambry does not accept unsolicited resumes from individual recruiters, third party recruiting agencies, outside recruiters or firms without an executed contract in place. We are not responsible for any fees related to resumes that are unsolicited or are received by Ambry. Such resumes will be deemed the sole property of Ambry and will be processed accordingly.

PRIVACY NOTICES

To review Ambry’s Privacy Notice, Click here: https://www.ambrygen.com/legal/privacy-policy

To review the California privacy notice, click here: California Privacy Notice | Ambry Genetics

To review the UKG privacy notice, click here: California Privacy Notice | UKG