How does AppExchange work in Salesforce?
AppExchange hosts thousands of listings across categories like sales, service, marketing, analytics, integration, and industry-specific solutions. Listings include managed packages (installable apps with their own namespace), unmanaged packages, Lightning components, Flow actions, and consulting partner profiles. Each listing undergoes Salesforce's security review before publication, which checks for vulnerabilities, governor limit compliance, and adherence to platform best practices.
Installing an AppExchange package creates new metadata in your org (custom objects, fields, Apex classes, Lightning components, and permission sets) scoped under the package's namespace. Managed packages receive automatic updates from the publisher, while unmanaged packages transfer full ownership to the installing org. Organizations should evaluate AppExchange apps for compatibility with their edition, existing customizations, and security posture. Clientell AI is available on AppExchange and integrates natively with your Salesforce org through a managed package that deploys in minutes.