Company Description
At Informa, no two days and no two people are the same, and you'll find the freedom, opportunity and support of a fantastic community to make a real impact.
We’re an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and data-driven services and academic research.
We are home to over 14,000 colleagues across 30 countries and are a member of the UK’s FTSE 100 group of leading public companies.
In Global Support, we provide expert guidance and hands-on support to the Informa Group and Informa’s many business teams. Across tech, finance, legal, corporate development, HR, communications, operations and many other areas, we work collaboratively and flexibly to help our brands serve their customers and help the company succeed.
Job Description
This role can be based in Dallas, TX, and Shawnee, KS.
As the Salesforce Product Owner you will be responsible for defining, prioritizing, and delivering Salesforce solutions that meet the needs of the business. This role involves you working closely with stakeholders to gather requirements, translating them into actionable user stories, and collaborating with technical teams to deliver enhancements and new features. You will ensure that the Salesforce platform aligns with business objectives and delivers maximum value through continuous improvement.
Key Responsibilities:
Product Vision and Backlog Management:
- Define and communicate the product vision for the Salesforce platform, ensuring alignment with business goals and stakeholder needs.
- Develop, maintain, and prioritize the product backlog, ensuring it reflects the most valuable and impactful features.
- Create and refine user stories, acceptance criteria, and detailed requirements to guide the development process.
- Provides mentorship to team members in areas pertaining to system administration
- Identifying and streamlining/eliminating activities that impact the swift resolution of Tier 4 cases and small projects
- Personally, configure the SalesForce.com platform across all CG and WRQ tickets and do all Production configuration for small projects, and UAT, DEV & PROD configuration for major projects)
- Translate change requests or complex bug issues into technical requirements for the SalesForce Database Developers and Group Developers for all Tier 4 cases and small & major projects
- Document and deliver Testing and Testing outcomes for all Tier 3 escalation cases and major projects
- Act as Project Lead for all small projects/medium sized projects.
- Maintain the necessary levels of ADM01 accreditation, and study toward achieving basic SQLskills and passing ADM02 accreditation as well as being familiar with project methodologies such as Agile
Stakeholder Collaboration & Relationship Managment:
- Engage & lead with business stakeholders to understand their needs, pain points, and priorities, translating these into Salesforce solutions.
- Facilitate requirements gathering sessions, workshops, and regular check-ins to ensure stakeholder alignment and satisfaction.
- Manage expectations by providing clear updates on product progress, timelines, and potential challenges.
Solution Delivery:
- Work closely with Salesforce administrators, developers, and other technical team members to design, build, and deliver high-quality Salesforce solutions.
- Oversee the development process, ensuring that features are delivered on time, meet quality standards, and fulfil business requirements.
- Participate in sprint planning, review, and retrospective meetings to continuously improve the delivery process.
- Filters pressure from project team members and balances concern for people versus workload priorities
- Motivates project team members regardless of internal/external circumstances and pressures
Quality Assurance and Testing:
- Ensure that all Salesforce features and enhancements are thoroughly tested and meet acceptance criteria before deployment.
- Collaborate with QA teams and end-users to conduct user acceptance testing (UAT) and gather feedback for improvements.
- Address and resolve any issues or defects that arise during the testing and post-deployment phases.
Performance Monitoring and Optimisation:
- Monitor the performance and usage of Salesforce solutions, identifying opportunities for enhancements and optimization.
- Define & analyse key metrics, user feedback, and other data to inform product decisions and prioritise future work.
- Drive continuous improvement by staying current with Salesforce updates, new features, and best practices.
- Ensures own work is on-line with set processes and checklists to produce work that exceeds minimum quality standards
- Actively promotes rigorous attention to detail among project teams and colleagues ensuring that accuracy underpins all tasks
- Understands how individual and collective processes and developments impact on the accuracy of output
- Foresees the full implications of changing previously released configuration in terms of the effect on the existing platform configuration and processes, or pipelined and in progress configuration developments
- Understands the implications of changing previously released development in terms of the effect on the existing platform code and processes, or pipelined and in progress developments
Governance and Compliance:
- Ensure that Salesforce implementations comply with company policies, data security standards, and regulatory requirements.
- Maintain comprehensive documentation of product features, configurations, and changes.
Qualifications
- Experience delivering as a Product Owner, or similar role with a focus on Salesforce or CRM platforms.
- Strong understanding of Salesforce capabilities, including Sales Cloud, Service Cloud, Marketing Cloud, and custom application development.
- Salesforce certification(s) such as Salesforce Certified Administrator, Salesforce Certified Platform App Builder, or Salesforce Certified Sales/Service Cloud Consultant preferred.
- Proven ability to translate business needs into technical requirements and deliver high-quality solutions.
- Excellent communication, collaboration, and stakeholder management skills.
- Experience with Agile methodologies and tools (e.g., JIRA, Confluence).
- Familiarity with other CRM platforms or complementary technologies.
- Experience in a dynamic, fast-paced environment with a strong focus on delivering business value.
- Advanced certifications or training in product ownership or product management (e.g., Certified Scrum Product Owner).
Additional Information
We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.
We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com
Our benefits include:
- Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
- Broader impact: take up to four days per year to volunteer, with charity match funding available too
- Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
- Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
- Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
- Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
- Recognition for great work, with global awards and kudos programs
- As an international company, the chance to collaborate with teams around the world
This posting will automatically expire on November 14, 2025.
We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.
If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.
See how Informa handles your personal data when you apply for a job here.