Salesforce Product Manager

Imagine being part of a company where your growth is valued and your journey is supported. Imagine yourself at Langley Federal Credit Union, where we're dedicated to shaping a meaningful path together. You belong at Langley.

Langley Federal Credit Union is one of the 100 largest credit unions in the United States with over $5B in assets and over 400,000 members. We are constantly growing and have recently expanded to neighboring states and other parts of Virginia.

Langley is committed to being the best place you will ever work, and it all begins with our comprehensive employee benefits package, which includes affordable medical, dental, and vision plans in addition to:

Investing in You:

1. Educational Assistance, encompassing books, lab fees, registration costs, and more.
2. Support for Student Loan Repayment.
3. Abundant Career Growth Opportunities.

Time Off That Matters:

1. Generous Paid Vacation that starts accumulating from day one, progressively increasing with every five years of service, up to a maximum cap.
2. Celebrate 13 Paid Holidays, including your birthday and the day following Thanksgiving; enjoy Floating Holidays too!
3. Paid Sick Time for all team members.

Financial Security:

1. Highly competitive 401K plan featuring a 6% company match, with immediate vesting with a ROTH IRA option.
2. Company-covered short- and long-term disability insurance.
3. Complimentary Life Insurance and the choice of additional Voluntary Life Insurance.
4. Flexible Health Care and Dependent Care benefits.

Langley Federal Credit Union is currently hiring for a Full Time Salesforce Product Manager to work on-site from our Newport News corporate office, located in Newport News, VA. THIS IS NOT A REMOTE POSITION. 

The Salesforce Product Manager works closely with key stakeholders to identify, scope, and prioritize improvements to an assigned set of products to include Salesforce and related technologies that enable or enhance delivery of effective sales and service experiences. Maximizes the investment in Salesforce and ensures the platform provides an improved member experience while aligning with Langley’s business strategy. Using member experience design and agile oriented approaches, this individual leads cross-functional project teams to deliver ongoing enhancements that support a superior member experience.

Essential Functions, Duties, and Responsibilities: 

1. Independently leverages research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance. 
2. Translates technology products and experience opportunities (improvement ‘needs’ and ‘wants’ as well as all other input) into initiatives and drives the execution strategy development. 
3. Champions and drives technology & experience opportunities from idea to validation and implementation. Collaboration with all relevant stakeholders or SMEs (Business, UX, Technology, Ops, Marketing, etc.).  
4. Leads the development of business case artifacts and hypothesis for scoping and prioritization of efforts. 
5. Drives strategies and initiatives that maximize Langley’s investment in Salesforce, ensuring the platform delivers measurable value, efficiency, and business alignment. 
6. Serves as a financial services and Salesforce subject matter expert throughout the development lifecycle from idea through launch and optimization.  
7. Prepares compelling presentations and other forms of communication to present and communicate complex concepts to a diverse audience.  
8. Guides small, matrixed teams in identifying new opportunities, balancing priorities, and making trade-offs to ensure value delivery.  
9. Maintains and prioritizes the Salesforce project backlog, ensuring the highest priority initiatives are prioritized while ensuring alignment with business goals and platform ROI. 
10. Leads weekly scrum and daily standups as needed to ensure effective alignment, communication and collaboration. 
11. Leads stakeholder meetings to communicate product updates and solicit feedback. 
12. Makes autonomous decisions, quickly and thoughtfully, to move delivery forward in alignment with overall product vision and strategy.  
13. Analyzes user feedback and other data to identify practical solutions that enhance platform impact.  
14. Collaborates across business units to champion platform adoption and value creation, regardless of organizational structures while advocating for the benefit of the member.  
15. Ensures all platform changes and enhancements align with Langley’s risk and regulatory requirements; proactively escalates concerns as needed. 

Qualifications: 

1. Bachelor’s degree or equivalent education and related experience required.  
2. Salesforce certification is required including one or more of the following: Financial Services Cloud, Service Cloud Consultant, Sales Cloud Consultant, Platform Strategy Designer, Platform User Experience Designer, Salesforce Admin, Salesforce Certified Business Analyst, Experience Cloud Consultant, or Omnistudio Consultant. 
3. Three years of experience using Salesforce required. Involvement in the implementation process is strongly preferred.  
4. Use of Salesforce in a financial institution experience strongly preferred. 
5. One-year experience working in an agile product development environment preferred.  
6. One-year experience working in banking preferred.  

Our Keys to Success:

1. Service Champion – Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities.
2. Langley Ambassadors – Demonstrates a passion for Langley’s vision, encouraging diversity, equity, and inclusion while considering Langley’s values when making decisions and taking accountability for delivering results.
3. Agile in Action – Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future.
4. Team Driven – Collaborates across Langley, communicating with transparency and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities.
5. Continuous Learners – Maintains an understanding of Langley’s business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization.

Physical Requirements:

The physical demands described here must be met by an employee to successfully perform this position's essential functions, duties, and responsibilities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently required to sit, use hands, including fingers, operate standard office equipment such as a mouse, keyboard, and adding machine, as well as speak and hear. The employee is occasionally required to stand and walk. Specific vision requirements for the job include close vision (at 20 inches or less).

Working Conditions:

The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Work is performed in a climate-controlled office environment where the noise level is typically quiet to moderate.

This job description is not designed to cover or contain a comprehensive listing of functions, duties, or responsibilities required of the employee. Functions, duties, and responsibilities may change, or new ones may be assigned at any time, with or without notice.