Salesforce Developer

APPLICATION INSTRUCTIONS:

CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.

CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

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POSITION SPECIFICS​

Penn State University is seeking a skilled Salesforce Developer. This is a critical role within the Enterprise Constituent Relationship Management (ECRM) program team who is implementing Salesforce solutions to meet the business needs and strategic goals of our institution.

Penn State is building an Enterprise Constituent Relationship Management program using the Salesforce.com platform. ECRM will help to manage our relationships and constituent information, so we can continue to grow as a University alongside all of the members of the Penn State community.

RESPONSIBILITIES

1. Analyze, design, develop, test, debug, install, implement, maintain, and support the Salesforce platform and associated integrations and/or applications
2. Customize Salesforce Sales Cloud, Service Cloud, Education Cloud, and other platform features to meet the business needs
3. Troubleshoot and resolve data integration issues promptly
4. Ensure data quality and integrity across all integration processes
5. Document and maintain code, processes, test plans, detailed workflow charts, and diagrams that describe input, output and logical operation
6. Convey complex technical concepts, issues, and considerations to people with differing levels of technical knowledge
7. Manage releases, updates, and new features in the Salesforce platform
8. Stay up-to-date with the latest industry trends and best practices in data integration and Salesforce development
9. Analyze business requirements and use cases; work with stakeholders to clarify their requirements; and translate into solutions
10. Ensure compliance with Penn State standards, requirements, and policies including usability, accessibility, and security
11. Provide maintenance, support and consultation for third party software solutions
12. Monitor work and projects ensuring timeliness, quality, and efficiency; and provide regular progress updates
13. Anticipate client and project needs and present development option(s)
14. Assists other staff in projects and provides training and support as needed

QUALIFICATIONS

1. Expert knowledge of Salesforce products and the data model, architecture and security
2. Experience developing Salesforce integrations using Informatica Cloud
3. Strong Salesforce development skills using Apex, SOQL, LWC
4. Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies 
5. Experience integrating Salesforce with third party systems using REST/SOAP APIs
6. Experience working and developing in an Agile environment
7. Ability to adapt and work effectively in an environment of change
8. Excellent communication and interpersonal skills
9. Ability to work independently and as part of a team

MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS

Bachelor's Degree 3+ years of relevant experience; or an equivalent combination of education and experience accepted Required Certifications: None

PREFERRED EDUCATION AND EXPERIENCE

1. Salesforce Developer certification preferred
2. Higher education experience preferred

LOCATION

The location of this position is flexible and can operate fully remote within the United States, fully in-person at our University Park Campus, or in a hybrid model of both in-person and remote. Standard working hours are in the eastern time zone.

BACKGROUND CHECKS/CLEARANCES

Employment with the University will require successful completion of background check(s) in accordance with University policies.

Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

SALARY & BENEFITS

The salary range for this position, including all possible grades, is $76,700.00 - $115,100.00.

Salary Structure - Information on Penn State's salary structure

Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

The Pennsylvania State University is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.

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