Salesforce Architect

Company Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! 

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.  

Job Description

THE POSITION:

As a Salesforce Architect, you will be responsible for designing, developing, and implementing innovative Salesforce solutions. You will work closely with business stakeholders to understand their needs and translate them into technical requirements. Your expertise in Salesforce's core functionalities and advanced features will enable you to create scalable and efficient solutions that drive business growth.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:

Patient Services Hub Development

1. Lead the design, development, and implementation of Patient Services Hub programs within Salesforce Health Cloud.
2. Configure custom objects, workflows, processes, and automation to streamline patient interactions and optimize program management.
3. Integrate Health Cloud with external systems using MuleSoft and API-first principles to ensure seamless data exchange and a unified patient view.
4. Engagement Portal & Copay Program Management:
5. Design and develop engaging patient and HCP portals within Salesforce Experience Cloud, providing functionality for appointment scheduling, medication management, bill pay, and communication.
6. Build and manage copay programs within Health Cloud, including eligibility determination, benefit calculation, and automated communication workflows.

Technical Architecture & Integration

1. Create and maintain a robust and scalable Salesforce Health Cloud architecture that supports growth and evolving business needs.
2. Configure and implement business rules engines to automate complex decision-making processes within patient programs.
3. Collaborate with cross-functional teams (implementation team, business analysts, developers, data analysts, QA engineers) to ensure technical solutions align with business objectives and user requirements.

Standards & Best Practices

1. Champion Salesforce Health Cloud best practices within the organization, ensuring adherence to security, compliance, and data governance standards.
2. Proactively identify and implement new features and functionalities within Health Cloud and other relevant technologies to optimize program effectiveness and user experience.

Documentation & Knowledge Sharing

1. Develop and maintain comprehensive technical documentation for healthcare solutions, ensuring transparency and knowledge transfer within the team.
2. Proactively share knowledge with stakeholders through presentations, training sessions, and other knowledge-sharing initiatives.
3. Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
4. All other duties as assigned.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by an employee with a disability, unless such accommodation would cause an undue hardship for EVERSANA. If reasonable accommodation is needed to perform the essential functions of your job position, please contact Human Resources.

Qualifications

EXPECTATIONS OF THE JOB:

1. Travel (Less than 5%)
2. Hours (40 hours per week, Monday through Friday)

The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.

An individual in this position must be able to successfully perform the expectations listed above.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

1. Bachelor's degree in Computer Science, Information Technology, or a related field (preferred).
2. 10+ years experience as Salesforce Developer/ Architect with a minimum of 3 years experience as a Salesforce Architect, with a strong focus on the healthcare industry.
3. Proven experience in designing, developing, and deploying solutions on the Salesforce Health Cloud platform.
4. Experience with Salesforce Experience Cloud for building patient engagement portals.
5. Working knowledge of MuleSoft or similar integration platform as a Service (iPaaS) tools.
6. Familiarity with business rule engines and their application in healthcare IT.
7. Strong understanding of API-first development principles and best practices.
8. Experience managing and prioritizing multiple projects simultaneously.
9. Holds Salesforce Architect Certification(s), one of or combination of
10. Integration Architect
11. Application Architect
12. System Architect
13. Certified Technical Architect

PREFERRED QUALIFICATIONS:

1. Salesforce Health Cloud Certified Professional, Salesforce Certified Technical Architect credentials
2. Experience with copay program management in Salesforce Health Cloud.
3. Experience with healthcare data standards (e.g., HL7, FHIR).
4. Experience working in an Agile development environment.
5. Excellent communication, collaboration, and problem-solving skills.
6. Strong analytical and critical thinking abilities.

PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT:

The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

Office: While performing the essential functions of this job the employee is frequently required to reach, grasp, stand and/or sit for long periods of time (up to 90% of the shift), walk, talk and hear; occasionally required to lift and/or move up to 25 pounds. The noise level in the work environment is usually moderately quiet, with frequent interruptions and multiple demands.

Additional Information

OUR CULTURAL BELIEFS

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and hold myself accountable.

Embrace Diversity I create an environment of awareness and respect.

Grow Talent I own my development and invest in the development of others. 

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful, and timely dialogue.

Always Innovate I am bold and creative in everything I do.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at brooke.smith@eversana.com.