Salesforce Administrator

Locations

Dallas, TX, USA

Atlanta, GA, USA

Arlington, VA, USA

Los Angeles, CA, USA

Chicago, IL, USA

San Francisco, CA, USA

Job Classification:

Marketing & Communications - Marketing

A GLOBAL FIRM WITH A DIVERSE & INCLUSIVE CULTURE

As the Global Asset Management business of Prudential, we’re always looking for ways to improve financial services. We’re passionate about making a meaningful impact - touching the lives of millions and solving financial challenges in an ever-changing world.

We also believe talent is key to achieving our vision and are intentional about building a culture on respect and collaboration. When you join PGIM, you’ll unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world’s leading global asset managers! 

If you’re not afraid to think differently and challenge the status quo, come and be a part of a dedicated team that’s investing in your future by shaping tomorrow today. At PGIM, You Can!

What you will do:

PGIM Real Estate uses Salesforce for managing its relationships with borrowers, intermediaries, and other parties involved in the origination of commercial real estate loans.

As a Salesforce Administrator for the Debt business, you would support this Salesforce implementation through user support and troubleshooting, configuration and customization, reports and dashboards, security and permissions, user training, data quality improvements, and more. You would collaborate with business and technology leaders, as well as PGIM Real Estate’s Debt Salesforce user group: investment professionals and their support staff. If you have prior experience in salesforce administration, have excellent communication skills, and enjoy problem-solving, we’d love to hear from you!

This group follows a hybrid schedule and working on-site 3 days a week in their local PGIM Real Estate Office.

What you can expect:

1. Assist with Salesforce configuration, including custom fields, page layouts, and record types.
2. Manage user accounts, profiles, and permissions.
3. Generate basic reports and dashboards.
4. Troubleshoot common issues and provide user support.
5. Collaborate with cross-functional teams to gather requirements.
6. Create user guides and administer user training.
7. Partner with users to identify and remediate data quality issues.
8. Measure and report on user adoption and customer satisfaction metrics.
9. Collaborate with engineers on more complex user requests and test new features when complete.
10. Leverage Flow Builder, workflows, and integrations to automate tasks and enhance efficiency.
11. Maintain data integrity through regular audits and best practices implementation.
12. Analyze user needs, identify opportunities for improvement, and implement solutions.
13. Develop and deliver training programs to empower users and maximize Salesforce expertise across the organization.
14. Foster strong relationships with users, vendors, and development teams.

What you will bring:

1. Bachelor’s degree and 5+ years of Salesforce administration experience, including basic configuration tasks, data management, reports and dashboards, user management and security, and troubleshooting.
2. Experience in an Investment or Asset Management firm.
3. Strong communication skills, including proven experience gathering requirements from users.
4. Attention to detail and accuracy.
5. Ability to work well with cross-functional teams and stakeholders.
6. A positive attitude and responsiveness when assisting users.

What will set you apart:

1. Familiarity with agile practices and ceremonies.
2. Prior experience in product ownership.
3. Salesforce certifications.
4. Basic SQL knowledge.
5. Experience in Financial Services.

*PGIM welcomes all applicants, even if you don't meet every requirement. If your skills align with the role, we encourage you to apply.

What we offer you

1. Medical, dental, vision, life insurance and PTO (Paid Time Off)
2. Retirement plans:
3. 401(k) plan with generous company match (up to 4%)
4. Company-funded pension plan
5. Wellness Programs to help you achieve your wellbeing goals, including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
6. Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional health, and career development.
7. Tuition Assistance to help finance traditional college enrollment, approved degrees, many accredited certificate programs, and industry designations.

To find out more about our Total Reward package, visit Work Life Balance | Prudential Careers

Note: Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $115,000 to $135,000. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills. Roles may also be eligible for additional compensation and/or benefits. Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.  

About PGIM Real Estate

PGIM Real Estate is one of the largest real estate managers in the world with more than $180 billion in gross assets under management and administration.  It strives to deliver exceptional outcomes for investors and borrowers through a range of real estate equity and debt solutions across the risk-return spectrum. PGIM’s scope of insights, rigorous risk management and seamless execution are backed by a 50-year legacy of investing in commercial real estate, a 140-year history of real estate financing and the deep local expertise of professionals in 32 cities globally. PGIM Real Estate Agricultural Finance is one of the largest agricultural investment managers with over $10.5 billion in debt and equity investments. PGIM Agricultural Finance, the debt side of the business, represents approximately $8.5 billion of the total and invests on behalf of its affiliate and third-party institutional investors. 

Our Commitment to Diversity, Equity, and Inclusion

Prudential Financial, Inc. is focused on creating a fully inclusive culture, where all employees feel comfortable bringing their authentic selves to work. We don’t just accept difference—we celebrate it, support it, and thrive on it. At Prudential, employees have a unique opportunity to build their career path by owning their development, their career, and their future. We encourage employees to hone their skills and explore continued opportunities within Prudential.

#LI-Hybrid

#LI-SC1

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law. 

The Prudential Insurance Company of America, Newark, NJ and its affiliates.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at staffingagencies@prudential.com for more information about doing business with Prudential.

PEOPLE WITH DISABILITIES:

If you need an accommodation to complete the application process, which may include an assessment, please email accommodations.hw@prudential.com.

Please note that the above email is solely for individuals with disabilities requesting an accommodation. If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.