Salesforce Administrator

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

Salesforce DevOps Admin

Build your Salesforce career with CIBC!

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

As a major investment of CIBC U.S., CRM is a multi-year effort utilizing Salesforce to transform the sales journey by simplifying and digitizing processes while driving greater sales effectiveness. Successful transformation requires hiring and selecting diverse and talented people who are equipped with the right end-to-end knowledge, skills, and passion about being at the forefront of innovation.

To learn more about CIBC, please visit CIBC.com

What you will do

As a Salesforce Administrator, you will be part of the team building important capabilities for our CRM web and mobile solutions. You will grow your Salesforce skill portfolio by learning and implementing new technologies. You will maintain standards and best practices, while sharing your knowledge with colleagues.

1. Collaborate directly with stakeholders, end-users, Product Owners, Business Analysts, and functional partners – Data, Information Security, Identity Management, Compliance, Legal, and Risk
2. Work closely with technical experts at the platform and enterprise level to perform pre and post deployment steps
3. Manage daily support and maintenance of an internal Salesforce instance, and conduct long-term improvement to operations
4. Communicate with project managers, clients and other developers to support cohesive strategies and ensure effective collaboration throughout
5. Provide system administration support the Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects and workflow
6. Knowledgeable about Salesforce APIs to integrate with external systems and data
7. Responsible for deploying code/customizations in various environments (QA, UAT, and Production)
8. Review monthly Audit Trail logs and Login History
9. Troubleshoot incidents and resolve service requests in a timely matter

How you will succeed

Leveraging Technology – Become a technology expert. Leverage Salesforce out of the box functionality and identify appropriate opportunities to customize. Collaborate with other product teams to integrate data and functionality to progress the organizations strategic direction.

Team Participation – Actively engage with technical, product and business teams. Collaborate with appropriate technology partners to implement solutions to complex problems. 

Project Delivery – Execute Agile Scrum practices to deliver high quality, on-time changes to the Salesforce FSC and Marketing Cloud products. Participate in the end-to-end development cycle maintaining compliance to policies, procedures, and standards. 

Who you are

1. You embrace and advocate for change. You continuously evolve your thinking and the way you work to deliver your best.
2. You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.
3. You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.
4. You’re goal-oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
5. You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
6. Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

Professional Experience

1. BS/BA degree in Computer Science or related major
2. 3+ years of CRM enterprise experience, including administrator experience with Salesforce FSC, Sales Cloud/Marketing Cloud, and integration
3. Familiar with modern technology and architecture (cloud, virtualization, object stores, etc.)
4. Knowledge with key areas of technical architecture, including integration technologies, single sign-on, and master data management.
5. Good command on the version control tools including but not limited to GIT.
6. Experience deploying and managing CI/CD pipelines.
7. A good understanding of OAUTH2, Caching, Outlook integration and other integrations.
8. Good to have Azure DevOps, databases, data modeling, and SQL
9. An ability to develop reports, dashboards, and processes to monitor data quality and integrity
10. Desire to work in a highly collaborative environment
11. Manage Connected Apps and Digital Certificates (SSO, API, IDM, Commvault)
12. Experience with Dataloader and Developer Console/SOQL
13. Familiarity with Salesforce out of the box functionality such as objects, validation rules, page layouts, record types, and sharing model permissions
14. Any of these Salesforce certifications are preferred
15. Salesforce Certified Administrator
16. Salesforce Marketing Cloud Administrator
17. Salesforce Certified App Builder

What CIBC offers

At CIBC, our people are our greatest asset. You’ll become part of a diverse community that acknowledges everyone’s unique talents and empowers teams to do what’s right for the client and to do it well. As part of our team, you will:

1. Thrive: Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and home.
2. Connect: Work in a place where the right technology and infrastructure foster innovation, collaboration, and creativity.
3. Develop: Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, individual development planning, and comprehensive product training.
4. Prosper: Share in our collective success with a competitive salary, incentive pay, banking benefits, health benefits programs, retirement savings, and more.

California residents — your privacy rights regarding your actual or prospective employment

At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $90,000 - $110,000 for the New York City, California, Colorado, and Washington market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which also may include a discretionary bonus component.

CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave, and Vacation), Holidays, and 401(k), in addition to other special perks reserved for our team members. 

Candidates hired to work in other locations will be subject to the pay range associated with that location. Additional total compensation and benefits details will be provided during the hiring process.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

1. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
2. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
3. We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

1. CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
2. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
3. We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.