Business Analyst & Salesforce Administrator

Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

We are looking for a Business Analyst & Salesforce (SFDC) Admin at Micron CPG that can help transform systems and processes!

Primary Responsibilities (include, but are not limited to the following) 

1. Analyze existing system functionality and business processes and contribute to valuable, cost-effective solutions that will efficiently function to support the stakeholder requirements. 
2. Collaborate with stakeholders to identify, gather, and formalize business requirements, vetting against the scope of the initiative. 
3. Collaborate with relevant project team(s) to resolve the best solution for identified business problems. 
4. Identify As Is design and map To Be operational process flows. 
5. Drive Root Cause Analysis and Corrective Actions to address operational gaps. 
6. Support role of Release Manager/Champion when designated. 
7. Compliance management, including Salesforce Service Cloud users, data, and security. 
8. Build business workflows, reports, and dashboards. 
9. Enable users to get the most out of Salesforce and other relevant technology  
10. Implement Salesforce features and functionality to solve a variety of business problems while maintaining a clean environment. 
11. Create, communicate, and coordinate SFDC test plans and test cases (user acceptance, security, etc.) and perform the role of Tester or Test Manager. 
12. Work with project and business representatives to ensure the creation of training materials (QRCs, procedures, manuals, recordings, instructor-led training, training plans, etc.) to facilitate the end users’ application of skills and knowledge in the workplace. 
13. Collaborate with business users to gather feedback in the early life support phase of the production release; provide this feedback to the implementation team for follow up and resolution. 
14. Serve as the primary SME and business contact on and maintain expert-level knowledge of relevant business practices, processes, and tools. 
15. Acquire and maintain certifications and professional qualifications, when requested.
16. Develop a standard process for communicating changes and release notes for all projects impacting customers and business users. 
17. Administration and management of contact center survey tool, Qualtrics 
18. Drive innovation and automation 

Qualifications and Education/Experience: 

1. Bachelor’s degree or equivalent work experience 
2. Minimum 2 years Salesforce Administration experience with SFDC Service Cloud 
3. SFDC Administrator Certification; Advanced Administrator preferred 
4. Experience with an eCommerce and contact center environment is a plus 
5. Other tasks to specified requirements and quality standards, prioritize, meet deadlines, and effectively operate in a fast-paced work environment   
6. Excellent problem analysis and solving skills 
7. Proven ability with mapping and automating processes 
8. Self-motivated; requires little supervision 
9. Excellent communication skills (written, verbal, and presentation) 
10. Effective data analysis  
11. Flexibility with work hours 
12. Interpersonal skills and experience working in a global team environment 

As a world leader in the semiconductor industry, Micron is dedicated to your personal wellbeing and professional growth. Micron benefits are designed to help you stay well, provide peace of mind and help you prepare for the future. We offer a choice of medical, dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget. Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave. Additionally, Micron benefits include a robust paid time-off program and paid holidays. For additional information regarding the Benefit programs available, please see the Benefits Guide posted on micron.com/careers/benefits.

Micron is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

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To learn more about Micron, please visit micron.com/careers

For US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron’s People Organization at hrsupport_na@micron.com or 1-800-336-8918 (select option #3)

Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.

Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.