Salesforce Intern

Cirrus Aircraft’s Mission is to deliver an aviation experience that is the pinnacle of innovation, quality, and safety to our customers. Cirrus Aircraft is the recognized global leader in personal aviation and the maker of the best-selling SR Series piston aircraft and the Vision Jet™, the world’s first single engine Personal Jet and recipient of the 2017 Robert J. Collier Trophy. Founded in 1984, the company has redefined performance, comfort and safety in aviation with innovations like the Cirrus Airframe Parachute System® (CAPS®) – the first FAA-certified whole-airframe parachute safety system included as standard equipment on an aircraft. To date, worldwide flight time on Cirrus aircraft has passed 16 million hours and over 250 people have returned home safely to their families as a result of the inclusion of CAPS® as a standard feature on all Cirrus aircraft. Find out more at www.cirrusaircraft.com.

The Salesforce Intern is a full-time, onsite student learning opportunity located in Knoxville, TN from May 2025 - August 2025.

This intern will have the opportunity to learn an Enterprise Customer Relationship Management system. Cirrus uses Salesforce to manage customer information throughout the sales and service business processes. The intern will learn Salesforce functionality by working on customizing or modifying Salesforce page layouts, list views, data field, reports and dashboards.

Job Duties/Responsibilities: 

Work directly with the Salesforce Administrator and Customer Experience Team business partners to perform duties that support business processes:

1. Gather business requirements, translate into technical specifications, and implement changes in Salesforce.
2. Create reports and dashboards to effectively communicate customer data.
3. Assist in developing and maintaining documentation on processes, policies, application configuration, and other related materials.
4. Manage operational requests and troubleshoot issues, working with diverse user groups.

Requirements: 

1. Must be upper division student within two years of graduation, or a post-graduate student. 
2. Must be pursuing relevant degree, for example, Computer Science, Business Information Systems, Business Administration, Marketing, Communication.
3. Understanding of business systems.
4. Understanding software systems used to manage business processes, ideally a customer-based management software solution.

Competencies: 

1. Analytical: Ability to read and interpret business requirements as described by business team members, and logically organize business process information.
2. Quality: High attention to detail and accuracy.
3. Language: Ability to read, write and speak the English language. 
4. Teamwork: Ability to work productively in a team environment; positive attitude and team spirit.
5. Professionalism: Tactfulness and respect in communicating to or working with others regardless of their status or position or the urgency of situations; Acceptance of responsibility for own actions; Integrity in following through on commitments.
6. Attendance/Punctuality: Punctuality in arrival times and observance of appropriate break and meal periods; ability to maintain an acceptable attendance record.
7. Dependability: Responsiveness to management direction; Diligence in completing tasks on time or proposing an alternate plan; openness to additional hours when necessary.

Additional Requirements: 

1. Must be able to pass pre-employment drug screen and background check.
2. Must be able to complete entire duration of the internship.
3. Must be able to secure local housing for duration of the internship. 

Cirrus Student Programs

1. Our vision is to create an internship and co-op program that provides a meaningful and valuable experience for our students, while also fulfilling the needs of our organization.
2. We aim to establish a culture of learning and growth, where students are given the opportunity to contribute to real projects and develop their skills, while receiving guidance and mentorship from experienced professionals.
3. Our goal is to create a program that attracts top talent and sets the standard for student programs in our industry.
4. We are committed to continuously improving and refining our program to ensure that it remains relevant and impactful, both for our students and our organization.
5. Our program includes networking events, professional development opportunities, and concludes with the opportunity to present work to senior leadership. 

This position is located in Knoxville, Tennessee. Chosen as the location for our Vision Center Campus, the hub of our customer experience activities, Knoxville is often described as a hidden gem. Surrounded by the Smoky Mountains and home to the rambling Tennessee River, the town offers a plethora of outdoor activities and a vibrant downtown. Very few places feature the opportunity to experience live music, culture, outdoor adventures and acclaimed cuisine in one location. It’s no wonder why Knoxville was recently named as a “Top 10 Destination on the Rise” by Trip Advisor.

Cirrus is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.