Sr. Salesforce Administrator

When it comes to making a meaningful difference in the lives of our customers and employees, USAble Life is always ready. We are a diverse group of individuals working together to go the extra mile. Through our DEI initiatives, employees feel empowered to bring their talents and voice to our culture. 

Our passion for delivering the best products is matched only by our passion for our people. We are committed to making a meaningful difference in the lives of others which extends beyond our office walls. USAble Life has a long tradition of supporting our communities, and we’re proud of the fact that our employees share that commitment. 

We have been recognized as a “Best Places to Work” in Arkansas, Florida, and Hawaii. You’ll be rewarded with opportunities for personal and professional development and opportunities for advancement. This, coupled with our engaging culture and a comprehensive benefits package, ensures we are committed to our employees. 

Check out how we make a meaningful difference in the lives of others!

https://player.vimeo.com/video/518665804

What We Offer You:

1. A culture that values employees and celebrates, empowers, and inspires a diverse workforce
2. Outstanding and affordable benefits package 
3. Yearly bonus potential and annual increases
4. PTO provided at date of hire
5. 11 paid holidays
6. 401(k) with up to 6% match; fully vested from day 1
7. Remote opportunities with company-provided equipment
8. Team-oriented, collaborative group of peers
9. Career advancement opportunities
10. Tuition Reimbursement
11. Employee Assistance Program
12. Inclusion Council and Employee Resource Groups
13. Recharge Days and Volunteer Time Off
14. This is a remote position.

The base salary range for a Sr. Salesforce Administrator is $84,400.00 to $110,000. Actual salaries will vary by geographic location and are based on factors such as candidate’s qualifications, experience, skills, competencies, and internal tenure & equity. In addition to base compensation, this role is eligible for an annual incentive plan based on company performance and individual performance. 

Sr. Salesforce Administrator – Overview

This position is responsible for ensuring the continued success of our Salesforce implementation and driving system optimization. Leads projects that have system-wide impact to enhance and deploy new functionality. Administers overall setup, configuration and maintenance of the application, which includes troubleshooting system issues and providing technical advice and support for users. Analyzes, designs, develops, and implements custom solutions based on planning and analysis of business system requirements, system changes and enhancements in consultation with internal departments. Creates training documents and maintains project files and updates.

Essential Duties

1. Leads the ongoing governance and optimization of the Salesforce platform, ensuring automation workflows, process builder flows, and approval processes optimize business operations
2. Configures and customizes Salesforce, including complex custom objects, fields, page layouts, and advanced features like Lightning components
3. Responds to complex user inquiries and issues, working to resolve them efficiently
4. Creates and maintains comprehensive documentation for system configurations, processes, and procedures
5. Oversees data quality and maintenance practices, including data import/export processes, data cleansing, and deduplication
6. Ensures data security and compliance with industry standards by managing user profiles, roles, and permissions effectively
7. Develops and maintains advanced reports, dashboards, and analytics solutions to provide in-depth insights into sales, marketing, and customer service performance
8. Collaborates with IT and other departments to lead the integration of Salesforce with other business systems, ensuring data consistency and efficiency
9. Creates and maintains comprehensive documentation for system configurations, processes, and procedures
10. Stays updated on the latest Salesforce features and best practices to guide the organization in adopting new functionalities
11. Provides guidance, training and support to Salesforce administrators

Required Knowledge, Skills and Abilities

1. Expertise in data management and manipulation within Salesforce
2. Proficiency in complex Salesforce configuration, including custom objects, fields, and Lightning components
3. Strong written and verbal communication skills
4. Ability to train staff using appropriate tools and techniques
5. Excellent organizational skills and ability to work independently
6. Advanced proficiency in creating custom reports and dashboards
7. Strong problem-solving skills and the ability to analyze complex business requirements
8. Excellent communication and interpersonal skills to collaborate with cross-functional teams
9. Knowledge of third-party integration tools and services
10. Attention to detail with a focus on data accuracy and security
11. Ability to adapt to changing priorities and effectively manage multiple tasks simultaneously
12. Ability to develop skills in multiple technical environments and grasp business processes

Required Education and Experience

1. Bachelor's degree in related field - related experience can substitute
2. Salesforce Advanced Administrator or Salesforce Certified Administrator certification
3. 5 years of related experience
4. Or, equivalent military experience

Preferred Education and Experience

1. LOMA courses
2. Experience with process mapping/process documentation
3. Proven analytical and problem solving experience
4. Configuration experience with Enterprise applications
5. Vast knowledge of insurance
6. Programming or SQL Experience