How Much Does Agentforce Cost?
Pricing Explained (2026)
As of October 2026, Agentforce costs $2 per conversation or $0.10 per action (20 Flex Credits, sold at $500 per 100,000). Agentforce add-ons for Sales, Service and Field Service cost $125 per user per month. Max Editions start at $550 per user per month. These are list prices from Salesforce's Agentforce pricing page. Data 360 and setup work cost extra.
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Agentforce pricing table (list prices, USD)
Agentforce pricing is the list of rates Salesforce charges to run its AI agents. Salesforce sells Agentforce four ways: by action (Flex Credits), by conversation, by user, or inside a per-user edition. Since September 2026, the Sales Cloud Core, Advanced and Max editions also include a yearly pool of Flex Credits. These are list prices. Contract prices are set with your account executive.
| Model | Price | What it covers |
|---|---|---|
| Salesforce Foundations | $0per org | Agentforce Builder, Prompt Builder, Agent Script, Agentforce Coworker and Agentforce Vibes. Free start. |
| Flex Credits | $500per 100,000 credits | Pay per action. 1 Agentforce action = 20 credits = $0.10. 1 Agentforce Voice action = 30 credits = $0.15. |
| Conversations | $2per conversation | Flat price for customer-facing agents. Cannot be mixed with Flex Credits in one org. |
| Agentforce add-ons (Sales, Service, Field Service and Operations) | $125per user per month | Unmetered Agentforce use by licensed employees. |
| Agentforce Industries add-ons | $150per user per month | Unmetered employee use for Industries Clouds. |
| Agentforce User License | $5per user per month | Lets every employee use agents. Needs Flex Credits for usage, and covers limited CRM objects. |
| Agentforce Max Editions | from $550per user per month | Agentforce add-on included, plus 2.75 million Flex Credits per org per year. |
| Sales Cloud Core and Advanced editions | $195 / $395per user per month | Core includes 500,000 Flex Credits and Advanced includes 1 million per org per year (Sales Cloud pricing page). |
How much does an Agentforce action or conversation cost?
An action is one step an agent runs, such as updating a record, looking up an order or answering from Knowledge. It costs 20 Flex Credits, which is $0.10 at the list rate of $500 per 100,000 credits. A conversation is a flat $2.
Per action: $0.10
20 Flex Credits per Agentforce action. 30 Flex Credits ($0.15) per Agentforce Voice action. Credits are shared across Agentforce actions, prompts, translations and voice actions, so one pool covers every team.
Per conversation: $2
$2 buys the same as 20 actions ($2 divided by $0.10). If your agent finishes a typical chat in fewer than 20 actions, Flex Credits cost less. If it needs more, the flat $2 is cheaper. Count the actions in your own flows before you choose.
Worked examples from Salesforce
These four come from the example section of the Salesforce Agentforce pricing page (October 2026). Cost = credits per use x volume x $500 / 100,000.
| Use case | Actions | Credits | Per use | Volume | Per month |
|---|---|---|---|---|---|
| Customer self-service: "Where is my order?" | 2 | 40 | $0.20 | 20 requests a day, 30 days | $120 |
| Service: case management by 100 users | 3 | 60 | $0.30 | 100 users x 3 cases a day, 20 days | $1,800 |
| Field service: appointment scheduling | 5 | 100 | $0.50 | 10 reps x 3 a day, 20 days | $300 |
| IT support: new hire questions | 1 | 20 | $0.10 | 20 new hires x 5 questions | $10 |
Which model is cheaper? Break-even math
- Conversations vs Flex Credits: break-even is 20 actions per conversation ($2 / $0.10).
- Per-user add-on vs Flex Credits: a $125 add-on equals 1,250 actions per user per month ($125 / $0.10). An Industries add-on at $150 equals 1,500.
- 5,000 conversations a month is $10,000 a month ($120,000 a year) on the conversation model.
- 100 employees on the $125 add-on is $12,500 a month ($150,000 a year), with no per-use charge.
- 500 employees on the $5 Agentforce User License is $2,500 a month before any Flex Credits.
What Agentforce costs on top of the agent price
The Agentforce price covers the agent. Salesforce states that its examples do not include Data 360 credits or other consumption services. Data 360 (the product formerly called Data Cloud) is billed separately when your agents use it.
| Data 360 model | List price | Notes |
|---|---|---|
| Data 360 Flex Credits | $500per 100,000 credits | Pay per Data 360 action. Credits can move between Data 360 and Agentforce. |
| Data 360 Profiles | $240per 1,000 profiles per year | Flat per profile. Includes 25 identity rules and 25 transforms, 100 segments and 1 Flex Credit per profile. |
| Data 360 Enterprise Profiles | $420per 1,000 profiles per year | Includes 100 identity rules and 100 transforms, 500 segments and 2 Flex Credits per profile. |
Source: salesforce.com/data/pricing, October 2026. Bringing data in (ingestion) is free. Salesforce customers can start Data 360 free with limited storage and credits.
Other line items to budget for
- Salesforce licenses for the people who work alongside the agents (the Agentforce price does not replace them).
- Implementation: someone has to build, test and tune the agents. Salesforce does not publish a price for it. Partner guides put a basic Agentforce implementation at $15,000 to $50,000 and an advanced one at $100,000 to $250,000 or more (GetOnCRM, October 2026). A fixed-price pilot for one use case runs $15,000 to $35,000 (Kovil AI, June 2026).
- Data quality work. An agent that reads messy records gives messy answers. A data quality audit shows what to fix first.
- Ask your account executive for one combined quote that includes Data 360 and any add-ons, so the total is clear before you sign.
How much does Agentforce cost for your team?
Agentforce cost depends on the model and the volume, not on company size. To estimate yours, count the actions in one typical conversation, multiply by $0.10 and by your monthly volume, then compare that with $2 per conversation and $125 per user. Here is the math for seven common setups.
| Setup | Model | Math | Per month | Per year |
|---|---|---|---|---|
| Order status agent | Flex Credits | 2 actions x $0.10 x 20 requests a day x 30 days | $120 | $1,440 |
| Support team, 100 users on cases | Flex Credits | 3 actions x $0.10 x 3 cases x 20 days x 100 users | $1,800 | $21,600 |
| Support chat, 2,000 conversations a month | Conversations | 2,000 x $2 | $4,000 | $48,000 |
| Support chat, 5,000 conversations a month | Conversations | 5,000 x $2 | $10,000 | $120,000 |
| 50 sales reps with the Sales add-on | Per user | 50 x $125 | $6,250 | $75,000 |
| 100 service agents with the Service add-on | Per user | 100 x $125 | $12,500 | $150,000 |
| 500 employees on the Agentforce User License | Per user + Flex Credits | 500 x $5, before credits | $2,500 | $30,000 |
Math by Clientell AI from Salesforce list prices as of October 2026. Rows 1 and 2 reuse Salesforce's own examples. These totals leave out Data 360 usage, Salesforce licenses and setup time. They are not quotes.
Who does the setup work?
Partner or Clientell AI
The Agentforce price list covers the agent, not the work to get your org ready. Clientell AI is an AI agent for Salesforce admins. It cleans data, fixes permissions and builds the flows an agent depends on, for a flat monthly price.
Per project
Variable
Fixed
Monthly
Questions people ask
How much does Agentforce cost?
As of October 2026, Agentforce costs $2 per conversation or $0.10 per action. An action is 20 Flex Credits, and Flex Credits cost $500 per 100,000. Employee add-ons cost $125 per user per month, or $150 for Industries Clouds. Salesforce Foundations is free and covers the builder tools only. Source: salesforce.com/agentforce/pricing, October 2026.
What is the Agentforce license cost per user?
The Agentforce add-on is $125 per user per month for Sales, Service, and Field Service and Operations, and $150 for Industries Clouds. It gives unmetered Agentforce use for those employees. The Agentforce User License is $5 per user per month and needs Flex Credits for usage. Max Editions start at $550 per user per month and include 2.75 million Flex Credits per org per year.
How much does Agentforce for Service or Field Service cost?
Agentforce for Service and Agentforce for Field Service use the same $125 per user per month add-on as Sales. A customer-facing service agent can instead be billed at $2 per conversation or by Flex Credits. Salesforce's own example puts 100 service users handling 3 cases a day at $1,800 a month on Flex Credits.
How much does an Agentforce implementation cost?
Salesforce does not publish an implementation price. Partner guides put a basic Agentforce implementation at $15,000 to $50,000 and an advanced one at $100,000 to $250,000 or more (GetOnCRM, October 2026). A fixed-price pilot for one use case runs $15,000 to $35,000 (Kovil AI, June 2026). Data quality and integrations drive most of the spread.
How much does Agentforce cost per month for a B2B SaaS company?
It depends on the model, not the industry. 2,000 support conversations a month cost $4,000 at $2 each. 50 sales reps on the $125 Sales add-on cost $6,250 a month. An agent that uses 3 actions per case costs $0.30 per case on Flex Credits. Add Data 360 and setup on top.
Flex Credits or conversations, which is cheaper?
A conversation is $2, which equals 20 actions at $0.10. If your agent uses fewer than 20 actions per chat, Flex Credits are cheaper. You cannot use both in the same org. Unused Flex Credits do not roll over to the next term.
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Agentforce Costs?
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