Senior Salesforce Administrator & QA Specialist

About One Acre Fund

Founded in 2006, One Acre Fund equips 5.5 million smallholder farmers to make their farms more productive. Across nine countries that together are home to two-thirds of Africa's farmers, we provide high-quality farm supplies, tree seedlings, accessible credit, modern agronomic training, and a wide range of other agricultural services. On average, this model enables any farmer to increase their income and assets on supported land by more than 35 percent, while permanently improving their resilience. This is all made possible by our team of 9,000+ full-time staff, drawn from diverse backgrounds and professions. To learn more, please see our Why Work Here blog post.

About the Role

One Acre Fund is seeking a forward-thinking Data Analyst & Salesforce Administrator to help architect the next phase of our fundraising infrastructure. As we support thousands of donor records and institutional grants with complex global integrations, this role will be the engine of our technical evolution.

This is not a traditional administrative role. You will be a key technical partner in the CRM Group, focused on optimizing our Salesforce Nonprofit Cloud (NPC) environment, improving our data quality across thousands of donor records, automating manual workflows, and ensuring our data architecture provides a clear, high-definition picture of our global impact. This role has the potential to evolve over time into that of a system architect, ensuring that One Acre Fund’s donor data strategy aligns with our future growth and CRM evolution.

Responsibilities

Data Excellence & Insights (40%)

1. Data Health Leadership: Proactively manage the integrity of our donor records, using advanced tools to ensure our database remains lean, accurate, and high-performing. Continuously re-visit data health - benchmark and strategize improvements in donor record completeness. Establish and improve upon data quality of donor information including subscribership, segmentation membership and historical data. 
2. Advanced Reporting: Design and build sophisticated reporting that provide the Business Development and related teams with real-time insights into donor data, donation trends, wealth screening and the ability to organize a reporting structure to support inbound requests for data analysis and re-use of commonly requested reports. Build out and manage a report directory where frequent data requests can be reproduced easily. 
3. Data Compliance and Audit Readiness: Ensure data is aligned with Finance and Compliance requirements.  
4. Data Mining and Prospecting for Revenue Generation: Provide insights that strengthen the Business Development team’s ability to grow current revenue streams and catalyze new ones; identifying and analyzing key data on current donor prospects, combining donor data with internal and external data sources, and highlighting the most valuable avenues to acquire new donors, retain valuable clients, and optimize value from current donors. 

Salesforce Evolution & Configuration (25%)

1. Workflow Automation: Lead the transition from legacy processes to modern Salesforce Flows, creating a more seamless and automated experience for our global users.
2. Feature Roadmap Execution: Work through our backlog and technical debt to deploy features, automations, and enhancements that support our evolving fundraising strategies.
3. Technical Architecture Mapping: Build and maintain a "Source of Truth" technical and how-to library that maps to our data architecture, ensuring the organization’s most valuable digital assets are well-understood and protected.

Platform Integration & Innovation (20%)

1. Ecosystem Management: Oversee the connectivity between Salesforce and external platforms (Donorbox, Donorsearch, Campaign Monitor, Zapier, SAP), ensuring that data moves fluidly across our global tech stack.
2. Emerging Tech Research: Act as a scout for new Salesforce features and AppExchange tools that can give our fundraising team a competitive edge.
3. Agentic and Agentforce: Act as a lead in the evolution of One Acre Fund’s Salesforce design and development of Agentic and Agent Force predictive and generative AI capabilities.  

Operational Continuity (15%)

1. Team Support: Provide expert-level backup for our Donation Processing lead, ensuring that wires, checks and partner portal data are handled with precision during peak seasons. 
2. Current Systems / Operations: Improve upon existing systems with both operational support and ability to manage donation processing with less effort. 

Career Growth and Development

We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

1. Technical Foundation: 5-10 years experience navigating and managing CRM environments (minimum of 5+ years Salesforce Admin experience required).
2. Training / Evangelist: Proven ability to lead training sessions and develop materials for adoption of best practices by Salesforce user base. Able to respond to staff inquiries with feature demonstrations, bug resolutions, and adding materials to the knowledge base. 
3. Certification: Already a Salesforce Certified Administrator, or possesses the technical aptitude and drive to achieve certification within 6 months.
4. Platform Knowledge: Exposure to Salesforce Nonprofit Success Pack and Nonprofit Cloud (NPC), Person Accounts, Donor Search or other wealth screening tools, reporting systems like Tableau or Power BI (not required, but a plus) and back-end systems to process very large data-sets. Familiarity and interest in Agentforce application to existing workflow and data analysis.
5. Systems Optimizer: You thrive on taking functional processes and turning them into "best-in-class" automated workflows.
6. Project Management: You will help participate in and own a backlog of features, enhancements, bugs, and report requests and actively manage the burn-down of said list. 
7. Analytical Curiosity: Ability to look at complex data sets and identify the "why" behind the data, ensuring our solutions are built for long-term scalability.
8. Mission Alignment / Team Player: Fit within the One Acre Fund culture is a must. Demonstrates previous interest and passion for Impact and Nonprofit causes. 
9. Bottom-line Focus: Proven Experience with using data analysis to Increase renewal rates, identify upsell opportunities, and increase value of donor dataset. 

Preferred Start Date

As soon as possible

Job Location

New York, United States of America

Benefits

Health insurance, housing, and comprehensive benefits

Base salary

$79,000 - $124,000

Eligibility

This role is only open to citizens or permanent residents of United States of America.

Application Deadline

01 June 2026. Please note that we hire on a rolling basis which means that applications are reviewed and processed on a continuous basis until a hire is made.

One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an @oneacrefund.org address. Please report any suspicious communication here (globalhotline@oneacrefund.org), but do not send applications or application materials to this email address.

Diversity, Equity, Inclusion (DEI), and anti-racism are deeply connected to our organization’s mission and purpose. One Acre Fund aspires to build a culture where all staff feel consistently valued, represented, and connected – so that our team can thrive as professionals, and achieve exceptional impact for the farmers we serve.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.