Senior Salesforce Administrator

Dandy is transforming the massive ($200B) but antiquated dental industry. Backed by some of the world's leading venture capital investors, we are on an ambitious mission to integrate and simplify every function of the dental practice through technology. By building the operating system for every dental office in America, Dandy is empowering dentists with technology, innovation, and world-class support to achieve more for their practice, their people, and their patients.

Our core business systems are critical to Dandy’s success. We are on a mission to create a ‘business in a box’ for dentists that provides a world-class experience – to do that, our internal processes need to be rock solid. A considerable part is the building tools that provide guardrails and act as a force multiplier for our users. This person will play a key role in ensuring the health and sustainability of our applications, systems, tooling, and processes to help us achieve our ambitious goals as we scale at an incredible pace. The Senior Salesforce Administrator possesses both business and technical skills, as well as a comfort with ambiguity and a fast-paced environment. This role drives design, optimization, and support for Dandy’s systems, managing their daily performance and incidents, creating automated workflows, ensuring data integrity, configuring applications, designing scalable systems, and protecting all system-related information assets. 

What You'll Do

1. Managing essential administrative functions such as user account maintenance reports and dashboards, workflows, and building infrastructure to automate and support routine tasks
2. Taking ownership of Salesforce.com, Zendesk, Outreach.io data feeds, and other integrations
3. Serving as a liaison between users, vendors, and application development teams
4. Coordinating the triage, evaluation, scope, and completion of new requests
5. Collaborating with key stakeholders to establish suitable processes to support administrative, development, and change management activities
6. Working independently with members of the user community to define and document development requirements and drive solution design
7. Maintaining and enhancing business workflows across the commercial organization
8. Proactively identifying and escalating technical or process inefficiencies and collaborating with the team to implement improvements
9. Identifying, troubleshooting, and resolving complex data issues across Salesforce, Zendesk, and both third-party and in-house systems
10. Assisting in user training and developing Salesforce.com skills across the organization
11. Documenting all Salesforce and Zendesk processes, workflows, and field management
12. Evaluating Salesforce ecosystem tools to improve organizational processes

What We're Looking For

1. 3+ years of Salesforce administration experience in a high-growth startup environment (SaaS work is highly preferred)
2. Experience with B2B sales to SMB prospects
3. Experience with marketing automation, sales enablement, and customer success platforms and implementing cross team business processes in technology
4. Experience building outside-the-box solutions and cross-platform integrations
5. Experience doing architecture-level systems design for new process involving multiple tools
6. Commitment to continuous improvement and desire to learn new sales concepts via rigorous training
7. Strong interpersonal skills that will enable stakeholder collaboration
8. Experience with standard sales tools and a desire to explore and implement new tools to further streamline the sales process
9. Overall track record of professional and academic success
10. As stated above, we are open to candidates of all backgrounds and encourage you to apply if interested!

req id: J-348

We offer a wide range of best in class, comprehensive and inclusive employee benefits including healthcare, dental, parental planning, mental health benefits, a 401(k) plan, and paid time off.

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will move at Dandy speed and do everything in our power to meet your needs.