As a Senior Project Coordinator (Salesforce), you will plan and implement project reporting requirements utilizing Salesforce/FSL, execute performance reviews of markets and/or processes, and lead service transition initiatives. This includes coordinating project schedules, identifying risks, performing root cause analyses, and clearly communicating goals to stakeholders.
Primary Position Responsibilities:
- Develop new initiatives proactively and under our client's direction for network operations & maintenance process improvements.
- Drive programs across product areas, showing leadership and influence across teams.
- Develop and maintain a high-quality control standard for reporting project metrics.
- Prepare presentations using Salesforce/FSL data and review input from the Finance team.
- Project manage the monthly market performance reviews.
- Take notes/AIs from meetings.
- Lead cross-functional projects to execute Ais.
- Facilitate Salesforce reporting and enhancements.
- Project Manage intake for FSL enhancement requests.
- Support end users through customized reporting, data analysis, etc.
- Project manage routing rule updates.
- Project manage internal programs.
- Assist in leading service transition initiatives.
- New processes, tools, and service support from design through BAU.
- Non-reimbursable relocations.
- Review quotes and work with the program lead on getting approvals.
- Other related duties as assigned.
Minimum Qualifications:
- Bachelor’s degree in a technical field or equivalent practical experience.
- Salesforce
- Reporting - Creating reports in Salesforce/FSL.
- Understanding of routing rules in Salesforce/FSL.
- Ability to create enhancement requests from end users.
- Strong understanding of FTTH networks and operation.
- Planned maintenance, relocations, etc.
- xPON, DWDM.
- Analytics
- Ability to review data and identify areas of underperformance.
- Root cause analysis.
- Understanding of financial reporting and ability to translate cost pressures into opportunities for improvement.
Preferred qualifications:
- Exemplary communication skills with excellent presentation skills.
- Ability to represent your project from business, product, and technical perspectives.
- Excellent problem-solving skills.
- Three years of experience with FTTx operations and infrastructure
- Proficiency in Google G-Suite, including drive, docs, sheets, slides, and presentations.
- Excellent time management.
- Adaptability and the ability to thrive in ambiguity are critical to success in this role.
PRG offers the following perks and compensation:
- $34 to $39 per hour depending on experience.
- Mileage reimbursement for vehicle use.
- Health benefits include medical, dental & vision for you and your dependents on the first of the month following your start date.
- Company-paid Short-term Disability benefits after one year of service.
- 401(k) Plan on the first of the month following your start date with a safe harbor match after one year of service.
- Supplemental Life Insurance is offered for you and your dependents.
- ClassPass shared cost membership is offered to each employee.
- Paid time off, holiday pay, and a floating holiday so you can enjoy time with your friends and family.
Project Resources Group is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Reasonable accommodations may enable individuals with disabilities to perform essential functions.
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