Associate Director, Technology Enablement (Salesforce CRM)

Company Description

The Klick Group—comprising Klick Health (including Klick Katalyst and btwelve), Klick Media Group, Klick Applied Sciences (including Klick Labs), Klick Consulting, and Klick Ventures—is an ecosystem dedicated to realizing the full potential of our people and clients in life sciences. Founded in 1997, we have offices in New York, Philadelphia, Saratoga Springs, Toronto, London, São Paulo, and Singapore. Consistently named a Best Managed Company, Most Admired Corporate Culture, and Great Place to Work, Klick is committed to fostering a high-performance, people-first culture with creativity, collaboration, innovation, and impact across everything we do.

About our Technology Craft

Our Technology craft brings together delivery specialists, architects, engineers, and platform experts who design and implement solutions that help healthcare brands connect with patients and professionals. We focus on delivering scalable, compliant, and user-centered technology across web, CRM, data, and engagement platforms while partnering closely with PMO and cross-functional teams to support consistent, high-quality delivery.

Job Description

This role guides the delivery of complex technology solutions across web, CRM, and omnichannel ecosystems. The Associate Director acts as a bridge between technology and delivery teams, ensuring projects are planned, executed, and launched with clarity, quality, and operational consistency. The role partners across technology crafts, PMO, and client teams to translate requirements into scalable solutions that support healthcare brands and their audiences.

What You’ll Do:

1. Lead day-to-day delivery across multiple technology projects, ensuring alignment on timelines, scope, and budget.
2. Drive consistency and quality across all delivery phases, including planning, build, testing, and launch.
3. Define technical task plans and collaborate with PMO on project scheduling, dependencies, and resourcing.
4. Review requirements and technical documentation to ensure clarity, feasibility, and completeness.
5. Partner with teams to track risks, manage delivery challenges, and support scalable, compliant technical solutions.

Qualifications

Required:

1. 7+ years delivering web, Salesforce CRM, or omnichannel technology solutions, ideally in healthcare or regulated industries.
2. Experience managing cross-functional technology teams and multiple concurrent workstreams
3. Ability to interpret and communicate technical requirements, documentation, and design assets
4. Strong collaboration skills across creative, strategy, and technology partners, including client-facing discussions
5. Familiarity with web and CRM platforms such as Veeva, Salesforce, Adobe Experience Manager, or Contentful
6. Ability to stay organized, adapt to changing priorities, and maintain focus in a fast-paced environment

Desired:

1. Experience supporting pharma marketing or medical-affairs programs
2. Background as a business systems analyst
3. Knowledge of healthcare compliance, privacy, or FDA-related standards
4. Experience in technology consulting or omnichannel program delivery
5. Familiarity with healthcare data standards or marketing-operations workflows
6. Experience integrating AI tools into daily or project-based work

Additional Information

The base salary range for this position is between CAD $100,000 - $130,000. The final amount offered will be determined based on several factors such as a candidate's work location, their unique skill set, education, and prior work experience. This posting is for an existing vacancy at Klick.

Our Commitment to Inclusion

Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of color, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities. We're also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at [email protected] and we will work with you to meet your accessibility needs and ensure you have a positive experience.