Solutions Architect Service Cloud Voice (SCV)

About Us: At DX Foundation, where we're not just Salesforce consultants - we're architects of the digital future. Our mission is to empower businesses to unlock the full potential of their customer relationships through innovative digital experiences.

As a cross-cloud Salesforce partner with a focus, our focus isn't just on technology - it's on crafting a digital journey that enhances customer, user, and IT experiences. We lead with advisory services, ingraining best practices and strategic thinking into every implementation. At DXF, we specialize in elevating the Salesforce experience for businesses of all sizes. Our core expertise lies in integrating strategic advisory, best practices, and tailored strategies into every Salesforce implementation. By focusing on the overall digital experience, we ensure that the solutions we provide are not just technically sound but also enhance the customer and user journey.

We are seeking a skilled Salesforce Solutions Architect with expertise in Service Cloud Voice (SCV) to lead solution design, architecture, and implementation for complex, client-facing projects. This role will involve facilitating discovery workshops, gathering business and technical requirements, crafting solution designs, and overseeing delivery while ensuring alignment with best practices and business objectives.

What You Will Do:

· Lead discovery workshops to understand customer needs, identify user personas, and gather detailed requirements and user stories related to Service Cloud Voice (SCV)

· Assess clients' current architecture and design scalable and optimized SCV solutions to enhance their field service operations.

· Develop solution designs that effectively communicate business value and secure stakeholder buy-in.

· Ensure user stories are well-defined and conduct quality reviews to maintain high implementation standards.

· Create proofs of concept (POCs) and demos to showcase FSL capabilities and best practices to clients.

· Provide technical guidance to the team, ensuring Salesforce best practices and industry standards are met or exceeded.

· Assess technical complexity and allocate appropriate resources to meet project requirements.

· Conduct design and code reviews to ensure scalability, performance, and compliance with Salesforce development guidelines.

· Manage release planning, DevOps governance, and deployment plans for FSL projects.

· Conduct unit, integration, and performance testing while collaborating with users for UAT (User Acceptance Testing).

· Write technical specifications for custom development and system integrations.

· Document build plans and delegate work to development team members.

Your Knowledge, Skills, and Abilities:

· 5+ years of consulting experience, with expertise in designing enterprise applications.

· 3+ years of experience working with Service Cloud

· Experience with AWS is a MUST!

· Strong Salesforce development skills, including Apex, SOQL, Flow, and other Salesforce tools.

· Proven ability to lead client requirements gathering and solution design sessions for complex implementations.

· Experience integrating third-party solutions with Salesforce

· Proficiency in deploying and integrating Salesforce solutions using REST APIs, SQL, JavaScript, and HTML.

· Solid understanding of Agile methodologies, testing frameworks, and release management best practices.

· Applicants must have authorization to work in the United States without current or future visa sponsorship.

What Would Make You an Outstanding Candidate:

Deep understanding of field service operations, mobile workforce management, and scheduling optimization.

Experience integrating FSL with ERP, IoT, or third-party scheduling tools.

Strong analytical skills and a solution-oriented mindset to address complex field service challenges.

A collaborative, high-energy work ethic, thriving in fast-paced environments.

Passion for discovering, learning, and implementing new technologies to improve field service efficiency.

Ability to mentor and train junior team members, fostering a culture of knowledge sharing and growth.

Why join the DX Foundation team?

We are committed to creating an inclusive environment for our team. If you have a special need that requires accommodation, please let your recruiter know.

We currently offer the following benefits:

· Access to medical, dental, and vision insurance through Cigna with the majority of the employee cost covered by the employer

· Employer funding to HSA accounts and FSA access

· Access to a 401(k) through Vanguard with a guaranteed employer contribution

· Flexible vacation policy that allows you to manage your schedule and rest and recharge when you need to

· 11 holidays with flexibility based on what is important for you and those you love

· Family-friendly benefits, including weeks off for Maternity leave, weeks off for non-birthing parent leave, employer-paid short-term and long-term disability, employer-paid life insurance, and access to additional life insurance, hospital coverage, accidental coverage, discounted mental health support, and more

· Support on individual development through certifications, continued learning, conferences, and more

We value a diverse workforce and a culture of inclusivity and belonging. All employment decisions shall be made without regard to age, race, creed, color, religion, gender, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. DX Foundation is an Equal Opportunity Employer.