Salesforce Administrator

Do you want to be part of a team that aspires to improve the quality of life for others? Are you interested in efficient manufacturing processes that promote sustainability? Do you feel a sense of accomplishment in a job well done? At Carpenter Co., we challenge our employees to learn from and inspire one another – all levels of the company collaborate, communicate and constantly improve to achieve shared success. If that sounds like an environment in which you will thrive, Carpenter Co. could be a great fit for you!

Carpenter Co. has an immediate opening for a Salesforce System Administrator at our Corporate office in Richmond, Virginia. This position will be responsible for overseeing the accuracy, consistency and governance of data within the Salesforce system.

Carpenter Co. employees are committed to working hard to ensure production goals are met while maintaining operations excellence. As the successful candidate, you will ensure that there is a single source of truth across the organization for all customer information, product detail and account data. In addition, you will initiate system improvements and train end users on updates. 

Your additional responsibilities as Salesforce System Administrator will include:

1. Subject matter expert on data quality and data maintenance 
2. Works with sales, senior leaders and internal audit to determine appropriate Salesforce governance 
3. Implements data cleansing techniques; create and manage rules, and data validations
4. Design and implement master data management techniques to reduce duplicate records
5. Performs database de-duping and cleanup procedures 
6. Takes ownership of configuration changes within Salesforce
7. Proactively monitor and improve end-user experience
8. Create and refine reports, dashboard and processes to continuously monitor data quality and integrity
9. Provides new and ongoing user training
10. Works closely with Salesforce System Analyst to ensure consistency between expectations 
11. Provides and monitors user access, password resets and other routine user requirements 

Skills/ Requirements

1. Bachelor’s degree in Business Administration, System Engineering or another related field
2. 5+ years of system administration and data quality experience
3. 3+ years of prior experience working with Salesforce or similar CRM
4. Salesforce Administration certification, preferred
5. Ability to write and enforce standard operating procedures
6. Ability to manage and analyze large amounts of data and information
7. Technical understanding of data based performance and functionality
8. Solid knowledge of sales teams, sales processes and required accounts and sales information
9. Ability to manage multiple stakeholders and stakeholder requirements
10. Excellent verbal and written communication skills.

Important Notes

Carpenter Co. is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, or other legally protected characteristic.

Carpenter Co. conducts pre-employment drug testing on all applicants that receive and accept a written offer of employment.