Salesforce Administrator

Company Description

At Sectigo, we align around our mission and pride ourselves in helping thousands of customers sleep better at night.

Sectigo is the most innovative provider of certificate lifecycle management (CLM), delivering comprehensive solutions that secure human and machine identities for the world’s largest brands. Sectigo’s automated, cloud-native CLM platform issues and manages digital certificates across all certificate authorities (CAs) to simplify and improve security protocols within the enterprise. Sectigo is one of the largest, longest-standing, and most reputable CAs with more than 700,000 customers and two decades of delivering unparalleled digital trust.

“When people think Online trust management, they think Sectigo because we offer our customers unparalleled peace of mind.”

How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - Support, Excellence, Communication, Teamwork, Integrity, Growth and Openness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you.

Job Description

We are looking for a talented Salesforce Administrator to join our growing global team at Sectigo.

We are seeking a highly experienced Salesforce Administrator with a strong focus on Service Console and Service Cloud to partner closely with our Service Delivery team as we modernize, streamline, and scale our Salesforce platform.

This role goes beyond traditional Salesforce administration. You will act as a trusted consultant and thought partner to Service Delivery leaders—helping translate operational challenges into scalable Salesforce solutions, recommending best practice process design, and driving meaningful platform improvements that support long‑practice process design, and driving meaningful platform improvements that support long-term growth. You will play a critical role in re‑thinking how Salesforce supports service operations today and designing how it needs to function tomorrow.

This is a full-time position, working in a hybrid model, and reporting to our Ottawa office at least 3-4 days a week. This is a full-time position, working in a hybrid model, and reporting to our Ottawa office at least 3-4 days a week. The target compensation package for this role is between CAD 95K and 110K, subject upon internal equity and years of experience. We may make further adjustments through an approval process if the targeted compensation range needs to be modified based on business needs and market trends.

Here are the core functions, responsibilities, and expectations for this role: 

1. Partner closely with the Service Delivery team to understand current workflows, define future state objectives, and translate those objectives into clear, actionable Salesforce build requirements.
2. Responsible for hands-on Salesforce configuration and build work, contributing alongside other administrators on Salesforce configuration and build work
3. Collaborate closely with the CRM team to ensure accurate implementation of requirements.
4. Provide training and documentation for both end users and CRM team members on builds.
5. Support ongoing enhancements, releases, and Salesforce platform updates.
6. Provide administration support for additional Salesforce and CRM related initiatives as assigned.
7. Additional tasks associated with this position may be assigned in response to company initiatives and business needs.

Qualifications

Education:

1. BA/BS in computer science, software engineering, or related field from an accredited college or university is strongly preferred.
2. Salesforce.com Administrator certification is a very strong plus.

Experience:

1. Minimum of 3+ years of experience as a Salesforce.com Administrator with Sales and Service Clouds is required. 3 to 5+ years of experience is preferred. 

Ideal Candidate Profiles, Talents, and Desired Qualifications:

1. Proven experience as a Salesforce Administrator.
2. Proficiency in Salesforce Flows, validation rules, permission sets, sharing rules, and layouts.
3. Experience with Salesforce Service Cloud, Service Console, Omni-Channel, and Community is required.
4. Familiarity with third-party CTI applications (i.e. Zoom Contact Center) is a plus.
5. Experience with any compliance requirements for ISO 27001, PCI DSS, GDPR, CCPA, or WebTrust.
6. Detail-oriented and organized, with the ability to manage multiple tasks simultaneously.
7. Problem-solving mindset and a proactive approach to identifying solutions.
8. Ability to work in a global, fast-paced environment.
9. Excellent communication skills, both written and verbal.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Global team. Global reach. Global impact.

At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work – and our team members – reflect the positive outcomes we deliver to our customers every day.